By booking with Dr AP Aesthetics & Wellbeing you agree to our Terms and Conditions, including our 7-day cancellation policy, non-refundable payments, and consultation requirements. 

 

1. Bookings and Payments​

• All appointments must be booked in advance via our online booking system

• Appointments are subject to availability and are only confirmed once a deposit (where required) has been received.

• By booking an appointment, you confirm that all information provided is accurate and complete.

• Full payment is required at the time of booking to secure your appointment.

 

2. Cancellations, Rescheduling and Late Arrivals

• To cancel an appointment, you must inform us by email at drashaaesthetics@hotmail.com. Cancellations are not valid unless confirmed by us in writing.

• You may cancel or reschedule your appointment up to 7 days before your scheduled booking for a full refund or transfer.

• Cancellations or reschedules made less than 7 days before the appointment will not be eligible for a refund.

• Failure to attend your appointment will result in the loss of the full payment.

• If you arrive late, your appointment may need to be shortened or cancelled. If treatment cannot proceed due to lateness, the payment will be forfeited.

• By booking, you agree that the service is for a specific date, and you therefore waive the usual 14-day cooling-off period under the Consumer Contracts Regulations 2013.

 

3. Consultations 

• Consultations are required prior to treatment. These can be in person or virtual, depending on preference. 

• Consultation fees are payable in full at the time of booking. For these consultations only, the consultation fee can be redeemed against a treatment booked within 30 days of the consultation date.

• If a treatment is not booked within 30 days, the consultation fee will not be redeemable.

• If the doctor determines that treatment is not clinically suitable, the consultation fee remains payable and is non-refundable.

• Clients must complete and return the skin and medical history form sent prior to their consultation. If this form is not completed, the consultation or treatment may be cancelled and the payment forfeited.

• Final treatment plans will be tailored to each client following a clinical assessment.

 

4. Suitability and Right to refuse

• You are responsible for disclosing all relevant medical history, medications, allergies, and lifestyle factors during your consultation.

• Treatment will only proceed if the doctor deems it safe and clinically appropriate.

• We reserve the right to refuse or postpone treatment if:

  • You are under 18

  • You are pregnant or breastfeeding

  • You are under the influence of alcohol or drugs

  • You have not followed pre-treatment instructions

  • You fail to complete the required medical form prior to consultation

  • The treatment is not suitable for your medical or skin condition.

• In such cases, payments may be non-refundable.

 

5. Pre-treatment and Aftercare​

• You must follow all pre-treatment instructions provided at consultation or booking. Failure to do so may affect treatment outcomes, safety and could result in cancellation without a refund.

• Aftercare advice will be provided following your treatment and must be followed carefully. The clinic is not responsible for complications arising from failure to follow aftercare instructions or advice given during consultation.

 

6. Results

• Results may vary between individuals and are not guaranteed.

• While treatments are carried out by trained medical professionals, all procedures carry some risk.

 

7. Prices, Packages and Vouchers​

• Prices displayed on the website are correct at the time of publication but may be updated over time. those who have already paid will not be affected.

• Promotional offers are valid only during the time stated and cannot be applied retrospectively.

• Packages and treatment courses must be used within the timeframe specified at purchase. They are non-transferable and non-refundable.

• Gift vouchers are valid for 12 months from the date of issue. They are are non-refundable and non-exchangeable for cash.

 

8. Model Bookings

• Occasionally, the clinic may offer reduced-fee “model bookings” for training or portfolio purposes.

• Model bookings are subject to the same booking, payment, cancellation, and refund policies as standard appointments.

• By booking a model slot, you consent to photographs and/or videos being taken for training, assessment, or marketing purposes. 

• Treatments will be carried out to the same medical and professional standard as all other appointments, but timings may vary due to training or photography requirements.

• Model booking fees are strictly non-refundable and non-transferable.

 

9. Emergencies and Aftercare concerns

• While treatments are carried out by trained medical professionals, all procedures carry some risk.

• In the event of an adverse reaction or medical emergency, appropriate action will be taken in line with clinical protocols.

• Clients must seek immediate medical attention or contact emergency services if experiencing severe symptoms outside clinic hours, such as shortness of breath, severe allergic reaction or chest pain.

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10. Complaints

• We are committed to high standards of care. If you are dissatisfied with the service, please raise this with the doctor as soon as possible.

• Formal complaints should be made in writing and will be handled in accordance with our complaints policy.

 

11. Unforseen Circumstances

• In the event of illness, emergencies, technical issues, or other events outside our control, the Clinic may need to cancel or reschedule your appointment. In such cases, liability is limited to rescheduling the appointment or refunding the treatment fee.

 

12. Liability and Governing Law

• Dr AP Aesthetics & Wellbeing is not liable for outcomes resulting from undisclosed medical conditions, inaccurate information, or non-compliance with pre- or aftercare instructions.

• Clients are responsible for ensuring they have read and understood these Terms before making a booking.